Question 1

How does the Enterprise annual plan and credit rollover work?

Accepted Answer

The Enterprise plan is billed annually at ₦1,500,000 / year and includes 10,000 credential credits valid for 12 months. Unused credits roll over once when you renew, up to 25% (up to 2,500 credits). If you choose not to renew, all previously issued credentials stay verifiable forever, and any remaining unused credits expire after a 60-day grace period.

Question 2

Can I use my own custom domain and branding for verification?

Accepted Answer

Yes! Enterprise plans include full custom domain support (e.g. credentials.yourcompany.com) with automated Cloudflare SSL certificates, custom logos, primary brand colors, and custom email sender names. The entire verification experience runs 100% under your brand identity with zero ProofDeck badges.

Question 3

Can I pay in Nigerian Naira (NGN) with a local debit card?

Accepted Answer

Yes! ProofDeck natively supports Nigerian debit cards (Mastercard, Visa, Verve), direct bank transfers, and USSD via our secure Paystack integration. No foreign currency conversion fees or virtual dollar card hassles.

Question 4

Do credential credits ever expire?

Accepted Answer

On Starter, Growth, and Pro tiers, credits never expire and have lifetime validity. On the Enterprise annual plan, credits are valid for 12 months, with up to 25% of unused credits rolling over into your new term when you renew.

Question 5

Are there any monthly subscriptions or recurring fees?

Accepted Answer

Starter, Growth, and Pro are strictly pay-as-you-go with no recurring subscriptions. Enterprise is an annual plan with 12-month validity that can be renewed or cancelled anytime.

Question 6

Can I issue certificates in bulk using CSV or Excel files?

Accepted Answer

Yes, our Growth, Pro, and Enterprise tiers include one-click bulk CSV/Excel upload with dynamic variable mapping (Recipient Name, Issue Date, Course Title, Custom IDs) and automated email delivery.

Question 7

What is included in the Developer REST API?

Accepted Answer

Pro and Enterprise plans include full API access, allowing automated credential creation, batch issuance, webhook notifications, and custom integrations with your LMS, HR system, or event software.

Question 8

How does QR code verification protect certificates?

Accepted Answer

Every certificate issued through ProofDeck includes a cryptographically unique verification code and QR code. Employers and verifiers can scan the QR code to confirm authenticity instantly without exposing your database.

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Transparent Naira pricing.Pay only for what you issue.